From account payments to bonus betting — you'll find help with everything right here.
Browse the categories below to find your issue.
The Marikl support team is always on hand. Reach out through whichever channel works best for you.
Go to Marikl's registration page and sign up with your mobile number or email. Verify the OTP, set a password — and your account is ready.
On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number — use it to set a new password.
Large withdrawals require KYC verification. Submit a photo of your National ID or passport. Verification is typically completed within 24 hours.
Entering the wrong password too many times will temporarily lock your account. Wait 15 minutes and try again, or contact support.
All services are running normally.
When something goes wrong on an online gaming or betting platform, getting it resolved quickly matters. A stuck payment or account issue can understandably cause a lot of stress. Marikl gets that — which is why the Help Center is built to make finding a solution as straightforward as possible.
Payment issues are the most common concern we hear about. You've sent money via Mobile Pay or Nagad but it hasn't shown up in your balance — don't worry. Marikl's payment system usually updates within a few minutes. If there's a delay, contact live chat with your transaction ID and it'll be sorted out quickly.
Account-related issues are also quite common — forgotten passwords, changing your mobile number, account verification. Most of these can be resolved on your own by following the guides on the page. The KYC document submission process has been kept simple: photos of both sides of your National ID plus a selfie is usually all that's needed.
Bonus-related questions are common because the rules can seem a bit complex at first. How to claim the welcome bonus, how much wagering is required, how long it's valid — all of this is clearly explained on Marikl's bonus page. If anything is still unclear, just ask via chat support and you'll get a reply in Bangla.
For newcomers to Sports Betting, understanding odds is usually the first big question. The decimal odds system is straightforward once you get the hang of it — odds of 1.85 on a BDT 100 bet returns BDT 185 in total, meaning BDT 85 profit. The Marikl guide walks you through it with clear, practical examples.
If you have questions about the mobile app, head over to the app page for step-by-step download and installation instructions. Marikl runs smoothly on both Android and iOS. If you run into any issues, try clearing the app cache — that fixes most problems right away.
Marikl takes responsible gaming seriously. If you feel like you're losing control over your play, set a deposit limit or take a temporary self-exclusion. You can do this yourself from Account Settings, or contact support and they'll help you set it up.
Marikl's overall goal is to make the player experience as hassle-free as possible. If something goes wrong, don't deal with it alone — reach out to support directly. Our team is always ready to help.
Describe your issue via live chat or email. If you have a screenshot or transaction ID, include that too.
A unique ticket number will be generated for your issue. You can use this number to follow up later.
Via live chat you'll get an instant response; by email, an agent will get back to you within 24 hours.
You'll be notified once your issue is resolved. If you're not satisfied, you can submit feedback.
Security Tip: No Marikl staff member will ever ask for your password or OTP. If anyone does, do not share it — report it to support immediately.
Open Marikl live chat — get help in Bengali in as little as 2 minutes.